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Why are Marketers So Bad at Followup? PDF Print E-mail
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Relationship Marketing
Written by Matt Handal   

 

I meet a fair amount of fellow marketers and I have found out something interesting about them. They are shockingly bad at followup. They go to networking events and give out/collect business cards. But they rarely will ever follow up with you after that initial encounter. If you follow up by sending them an email, 9 out of 10 will not respond. If you call them, they often won't answer and most likely they won't return your call.

 

I've called marketers for the express purpose of giving them work, never to receive a return phone call. I've emailed (and emailed) CMOs and never received any response. Then a month later I get a call from their technical staff who want to piggyback on our proposal (because they can't win without us).

 

When I call the technical staff, do they return my call? Yes. Do they return every one of my emails? Yes.

 

I often find it much easier to get a hold of the firm's Principal than to get a hold of its CMO or Marketing Director.

 

If you are that one marketer out of every ten that follows up after a meeting; the one out of every ten that returns phone calls; the one out of every ten that returns an email; my guess is you are worlds above most marketers in terms of performance.

 

For people who stress the importance of relationships, marketers often forget that relationships are in a constant state of decay. If you don't nurture them, they will die on the vine.

Comments (2)
Follow up
2 Monday, 18 January 2010 16:54
Robyn
Where (location in US) do you work? My network practices the whole range from basics to sophisticated correspondence and communication. I am in the company of professionals who know business ettiquette and basic manners. Not only are we handling our day-to-day communications, but we are outreaching using social media. May I recommend that firms with whom you work be given a suggestion to train their staffs through continued educations, webinars, seminars, etc on how to operate a telephone and hit the reply key on emails? It will only help them and you in the long run.
Follow up
1 Thursday, 14 January 2010 08:53
Bobbi Ciarfella
Your observations about lack of follow up on right on target . . . However, you haven't made a distinction between a marketing person and a business development person. Most A/E/C firms are, in essence, small firms and they task their marketing person with business development and a host of marketing activities--from developing/producing proposals to public/media relations. Also, few marketing professionals in our world have business development training.

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